The University wants to know if you are unhappy about an aspect of your educational experience at UCE and has procedures for you to use to raise issues when necessary. It is the policy of the University to resolve as quickly and fairly as possible any grievance a student may have, as an individual, about treatment by any staff member of the University or by the Union of Students.
In the case of any cause for complaint, as a first step, you should seek to resolve it with your course tutor. In many cases, that person will be the best to respond to the complaint. However, if the grievance cannot be resolved by this informal approach then you have the right to use the formal procedure, details of which are available from your Faculty Registrar.
The Student Complaints Procedure complements the process by which students may make representations against academic decisions. Its scope is therefore restricted to:
(a) complaints about your educational experience at the University including relationships with the administration or any services such as accommodation, catering, information services, etc.
(b) complaints about discrimination by the University on the grounds of gender, race, disability or sexual orientation
(c) complaints about dealings with the Union of Students or if you consider yourself to be unfairly disadvantaged as a result of choosing not to be a member of the Union.
Assistance
We would advise you to contact the Advice Centre of the Union of Students for help if you are thinking of making a complaint.